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How NICE Is Using AI to Improve the Online Customer-Service Experience Our customer service research (sponsored by RingCentral) found that 63% of customers are frustrated by self-service options, such as…

McDonald's Abandoning AI-Powered Drive Thrus After Embarrassing Failures Joe Reinstein, executive director of the Digital Restaurant Association, noted that while it’s still “early days” for AI-powered restaurant tech, he acknowledged…

Chatting with cars: How the automotive industry is using conversational AI Join over 20,000 AI-focused business leaders and receive our latest AI research and trends delivered weekly. One such bot…

Book Review: How Telecom Customer Service Reps Got Better Connected Via Their Union Many contact centers will even have multiple LLMs powering numerous use cases across their chosen platform, and…

New ConfusedPilot Attack Targets AI Systems with Data Poisoning We are working closely with our OEM partners to broaden the scope of our AI efforts to incorporate other battery chemistry…

Robot-created artwork to be auctioned at Sothebys: its a world first Things like the roller brush, side brushes and filters will eventually wear out and need replacing. And even if…

Gemini answers to start showing related content just like Copilot And you can even tap into the Pro flavor with the free Microsoft 365 apps on the web. Furthermore, Microsoft…

What Is Customer Service? Definition & Best Practices This strategy helps create a perception of value and differentiates the brand from its rivals. Sprout empowers teams to provide seamless, omnichannel…

Cortana could get new interface, move to the system tray, say reports Establishing and tracking key performance indicators (KPIs) measures the success of chatbot features and improves overall effectiveness. Utilizing…