AGBO Names Apple Veteran And AI Expert Dominic Hughes Chief Scientific Officer Maritime artificial intelligence solutions provider Bearing AI announced the appointment of Niels Snog as Chief Commercial Officer. In…

Quarter of insurers using AI for storm risk assessments For example, advances in AI for catastrophic weather modelling may not have much bearing on general or professional liability insurance. As…

Generative AI & Conversational Analytics for Customer Experience Sheth is also an active mentor and angel investor, having supported 30+ startups and regularly sharing his insights through talks and podcasts.…

What Is Customer Effort Score CES? And How to Measure It As texting is generally reserved for people we know, receiving a text from a brand can create a feeling…

Kindred Futures partner with Artificial Solutions to Launch Facebook Chatbot for the World Cup I think those are really great applications for generative AI, and I really want to highlight…

Он подходит для любого, кто хочет управлять своими эмоциями и научиться достигать поставленных целей. Курс включает в себя техники SCORE для выявления проблем, методы рефрейминга для https://deveducation.com/ переосмысления опыта, а…

How NICE Is Using AI to Improve the Online Customer-Service Experience Our customer service research (sponsored by RingCentral) found that 63% of customers are frustrated by self-service options, such as…

McDonald's Abandoning AI-Powered Drive Thrus After Embarrassing Failures Joe Reinstein, executive director of the Digital Restaurant Association, noted that while it’s still “early days” for AI-powered restaurant tech, he acknowledged…

Chatting with cars: How the automotive industry is using conversational AI Join over 20,000 AI-focused business leaders and receive our latest AI research and trends delivered weekly. One such bot…

Book Review: How Telecom Customer Service Reps Got Better Connected Via Their Union Many contact centers will even have multiple LLMs powering numerous use cases across their chosen platform, and…